Surveys and NPS

Ask visitors how it is going. Surveys support NPS, CSAT, CES and free-text feedback, and can use the block builder for custom layouts.

Create a survey

1. Open Surveys in the dashboard.
2. Pick a type and write the question.
3. Choose where it appears: slide-out, modal or banner.
4. Choose when it appears: on page load, after scrolling, or when your code sends a specific event.
5. Set repeat frequency, then publish.

Trigger a survey from your code

Set the survey trigger to event and enter an event name. Then call:

import { track } from "@justonecx/sdk";

track("completed_onboarding");

The next track() call with that exact name shows the survey once.

Follow-ups and branching

You can show different follow-up questions by score band, for example a different prompt for detractors and promoters.

Test mode

Use the Test survey mode in the builder to see the survey without saving a response.

Responses

Responses appear in the dashboard under the survey. A survey type cannot change after its first response.